Shipping Policy

Processing Time:
Orders are processed within 1–3 business days.

Shipping Times:
As we ship directly from our suppliers, please allow:

• US & Canada: 5–8 business days
  
  

• UK & Europe: 7–10 business days
  
  

• Australia & NZ: 7–10 business days
  
  

• Rest of World: 7-10 business days
  
  

Shipping Costs:
Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking:
Once your order is shipped, a tracking number will be provided via email.

Customs and Duties:
International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Delays:

Shipping times may vary due to high demand, customs processing, or other external factors. We appreciate your patience and understanding.

Refund policy

30-Day Satisfaction Guarantee:
If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Eligibility Criteria:

• Items must be unused, unworn, and in their original packaging.
  
  

• Returns must be initiated within 30 days of delivery.
  
  

• Proof of purchase is required.
  
  

Return Process:

• Contact our customer support at support@trypurrify.com.com OR at our toll free phone number 1 (800) 706-1852 with your order number and reason for return.
  
  

• Our team will provide you with return instructions and the appropriate return address.
  
  

• Ship the item(s) back to the provided address: 

• 1175 Avocado Ave
  Ste 101 #A11
  El Cajon, CA 92020

• Once we receive and inspect the returned item(s), we will process your refund or exchange.
  
  

Refunds:

• Refunds will be issued to the original payment method.
  
  

• Please allow 5–7 business days for the refund to reflect in your account.
  
  

Exchanges:

• Exchanges are subject to product availability.
  
  

• If the desired item is out of stock, a refund will be issued instead.
  
  

Return Shipping Costs:
Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items:
Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.